S.O.S. ORGANIZING
Client Service Agreement
Support, Organize, Simplify.
Thank you for choosing S.O.S. Organizing. This agreement outlines what you can expect from my organizing services and what I need from you to make our work together successful.
1. SERVICES
S.O.S. Organizing provides personalized organizing support based on your individual needs, goals, abilities, and circumstances. Services may include organizing, sorting, downsizing, packing and unpacking, creating organizing systems, and other agreed-upon organizing support. The specific services, estimated hours, and costs for your project will be confirmed before work begins.
2. RATES & PAYMENT
Current rates and package options are listed on the Rates & Packages page of the S.O.S. Organizing website. A 50% deposit is required to reserve scheduled services. The remaining balance will be due according to the payment terms provided with your project estimate. Additional costs, such as applicable taxes, supplies, disposal fees, or travel charges, will be discussed before they are incurred.
3. TRAVEL
S.O.S. Organizing provides services within the established service area. Travel beyond the standard service area may be subject to a mileage charge of $0.15/km. Any applicable travel charges will be discussed before services are scheduled.
4. SCHEDULING & CANCELLATIONS
Your scheduled time is reserved specifically for you. Please provide as much notice as possible if you need to cancel or reschedule. Our Cancellation & Refund Policy explains the applicable cancellation, rescheduling, deposit, and refund terms and forms part of this agreement.
5. YOUR RESPONSIBILITIES
To help your project run smoothly, you agree to:
- Provide accurate information about your project and needs.
- Provide safe and reasonable access to the work area.
- Identify belongings or areas that should not be handled.
- Make final decisions regarding your belongings unless otherwise agreed.
- Communicate any concerns, limitations, or changes that may affect the project.
S.O.S. Organizing will never discard, donate, or remove your belongings without your permission.
6. DECISION-MAKING
Organizing can involve personal belongings and sometimes difficult decisions. My role is to provide support, structure, encouragement, and practical solutions without judgment. You remain in control of decisions regarding your belongings. If you are unsure about an item, we can set it aside and return to the decision later.
7. PHOTOS & MEDIA
If photographs or video are taken during your project for planning, documentation, or service purposes, your permission will be obtained through the Media, Photo & Testimonial Release. Permission for promotional use is separate and completely voluntary.
8. PRIVACY & CONFIDENTIALITY
The information you provide to S.O.S. Organizing will be treated with respect and kept confidential. Personal information will only be collected, used, and shared as reasonably necessary to provide services or as required by law.
9. SAFETY & LIMITS OF SERVICE
S.O.S. Organizing is committed to providing a safe and respectful working environment. Services may be paused or declined if conditions present a health or safety concern, including hazardous materials, unsafe structural conditions, biohazards, infestations, or other conditions outside the scope of professional organizing services. When appropriate, I may recommend another qualified professional or service.
10. AGREEMENT
Before services begin, you will be asked to confirm that you:
- Have read and understand this Client Service Agreement.
- Understand the services and project details outlined in your Project Estimate & Scope of Work.
- Understand the payment and scheduling expectations.
- Understand that you remain responsible for decisions regarding your belongings.
- Understand that the S.O.S. Organizing Cancellation & Refund Policy forms part of this agreement.
Client Confirmation
Please review the Client Service Agreement above, then complete the confirmation below.