YOUR TRUSTED INFO
Privacy Policy
At S.O.S. Organizing, we honor the vulnerability of inviting us into your personal space. We treat every detail shared with the utmost sensitivity and heartfelt care.
Collecting Information: We only gather what is truly needed to support your journey—typically your name, address, contact details, and specific organizational goals like ADHD support or downsizing needs.
Using Your Information: Your data is solely used to manage your bookings, facilitate our organizing sessions, and keep you updated on your subscriptions. We promise never to sell your data or share it with marketers.
Total Confidentiality: Privacy is at the core of our professional ethics. Everything witnessed or shared in your home remains strictly between us and is met with a non-judgmental heart.
Protecting You: We employ thoughtful security measures to keep your information safe and private, ensuring you feel secure every step of the way.
Terms of Service
Welcome to S.O.S. Organizing. The following terms outline how we partner with families and seniors to provide compassionate care during our sessions, covering everything from payments and privacy to travel details.
1. Session Terms
Standard organizing sessions are typically 3–4 hours in length, unless otherwise agreed in advance. This allows enough time to make meaningful progress without becoming overwhelming.
Clients are expected to be present and actively involved during sessions so decisions can be made efficiently. If additional time is needed beyond the scheduled session, we will discuss options and obtain your approval before continuing.
Breaks can be taken as needed, and you may pause or end a session early; however, minimum session fees still apply unless otherwise agreed in writing.
Clients are responsible for procuring all materials and storage solutions; S.O.S. Organizing can provide suggestions and recommendations for suitable products, but does not supply or sell them.
If you would like S.O.S. Organizing to source or provide containers or other organizing products on your behalf, this can be arranged upon request and will be billed at our standard hourly rate in addition to the cost of the items.
2. Payment Rules
A 50% deposit is required for all paid bookings to reserve your appointment time. The remaining balance is due immediately upon arrival unless we have made prior arrangements in writing. We provide multiple payment options to ensure a smooth transaction. To lock in our discounted package pricing, payment must be submitted in full upfront.
3. Privacy and Respect
S.O.S. Organizing is committed to your privacy. No photography or personal stories are shared without your express written permission. Your home and personal property are always handled with care.
4. Travel Outside of 50 km Service Area
For clients located more than 50 km from our primary service area, additional travel fees apply at a rate of $0.15 per km (round trip). These costs will be discussed and agreed upon in advance so there are no surprises on your invoice.
Cancellation & Refund Policy
Changes & Rescheduling
We value your time and ours. If you need to change or cancel your appointment, please provide at least 48 hours’ notice. With more than 48 hours’ notice, your deposit can be fully refunded or applied to a future date.
Late Cancellations
Cancellations made with less than 48 hours’ notice result in a forfeited deposit, as that time was reserved exclusively for you. We understand that emergencies and illnesses happen; in rare cases, we may offer flexibility at our discretion.
No‑Shows
Missing an appointment without notice is considered a no‑show. In these instances, the 50% deposit is non‑refundable, and a new booking and deposit will be required to move forward.
Our Commitment to You
If S.O.S. Organizing must cancel or reschedule, you may choose either a priority reschedule or a full refund of any fees paid. In cases of severe Ontario weather or unsafe travel conditions, we may reschedule sessions without any penalty to you.
Service Packages
Prepaid packages must be used within 30 days of purchase. The standard 48‑hour cancellation rule applies to all package sessions. Unused hours do not roll over past the 30‑day window unless otherwise agreed in writing.
Refund Details
Fees for completed organizing work are non‑refundable. Eligible refunds are returned to your original payment method. This policy is designed to be fair and transparent while respecting your rights under Ontario consumer law.